If you’re experiencing an issue with a Quest product, just call us. In most cases, our Support team can help you resolve your issue over the phone so you’re up and running quickly.

 

Quest’s Maintenance & Support packages ensure your payment solution is kept up to date and safeguarded by an experienced team. Maintenance packages provide you with software updates, technical memos and bulletins, as well as telephone and email based assistance if should you require it.

HARDWARE ISSUES

 

If you’re experiencing an issue with a Quest hardware product, just call us. Our Support team may be able to resolve your issue over the phone. If not, we may advise you to return the hardware to us for review and repair.

 

When returning hardware, simply follow the steps below:

 

1. If possible, first clear any offline transactions from your terminal.

2. Download and complete the Quest Hardware Return Form

3. Send your completed printed Hardware Return Form along with your equipment in its original packaging to our Service Centre address below:

 

 

Att: Hardware Repairs

 

Quest Payment Systems Pty Ltd

227 Burwood Road

Hawthorn VIC 3122

 

 

Note: Any equipment received by Quest without a completed form may take longer to process, and cause unnecessary delay in returning the equipment to you.