For all QT850c Service and support, contact your agreed service provider. If you have a service agreement with Quest, see the details below to make contact. When requesting support please have your Terminal's serial number ready.
Support Team
If you’re experiencing an issue with a Quest product, just call us. In most cases, our Support team can help you resolve your issue over the phone so you’re back up and running quickly. Quest’s Maintenance & Support packages ensure your payment solution is kept up to date and maintained by an experienced team. Maintenance packages provide you with software updates, technical memos and bulletins, as well as telephone and email based assistance should you require it.
'Standard Hours' Maintenance Package
Support Desk Phone: +61 3 8807 4444
Hours of Operation: Monday to Friday, 9am - 5pm (EST)(excluding Victorian & National Public Holidays)
'Extended Hours' Maintenance Package + Rental Customers
Support Desk Phone: Dial the 1800 number as per your agreement
Hours of Operation: Monday to Friday, 9am - 9pm (EST) & 10am - 5pm (EST) on weekends & Public Holidays.
