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Quest Payment Systems

Australia's leading

integrated EFTPOS

solution provider

If you’re experiencing an issue with a Quest product, just call us. In most cases, our Support team can help you resolve your issue over the phone so you’re up and running quickly.

 

Quest’s Maintenance & Support packages ensure your payment solution is kept up to date and safeguarded by an experienced team. Maintenance packages provide you with software updates, technical memos and bulletins, as well as telephone and email based assistance if should you require it.

Need Help?

We're just a phone call away!

    SUPPORT TEAM CONTACT DETAILS

 

'Standard Hours' Maintenance Package

 

Support Desk Phone: +61 3 8807 4444

Support Desk Email: support@questps.com.au

Hours of Operation: Monday to Friday, 9am - 5pm (EST)

(excluding Victorian & National Public Holidays)

 

 

'Extended Hours' Maintenance Package + Rental Customers

 

Support Desk Phone: Dial the 1800 number as per your agreement

Support Desk Email: support@questps.com.au

Hours of Operation: Monday to Friday, 9am - 9pm (EST) &

10am - 5pm (EST) on weekends & Public Holidays.

 

HARDWARE ISSUES

 

If you’re experiencing an issue with a Quest hardware product, just call us. Our Support team may be able to resolve your issue over the phone. If not, we may advise you to return the hardware to us for review and repair.

 

When returning hardware, simply follow the steps below:

 

1. If possible, first clear any offline transactions from your terminal.

2. Download and complete the Quest Hardware Return Form

3. Send your completed printed Hardware Return Form along with your equipment in its original packaging to our Service Centre address below:

 

 

Att: Hardware Repairs

 

Quest Payment Systems Pty Ltd

227 Burwood Road

Hawthorn Victoria 3122

AUSTRALIA

 

 

Note: Any equipment received by Quest without a completed form may take longer to process, and cause unnecessary delay in returning the equipment to you.

MAINTENANCE PACKAGES

 

If you own your equipment, a Maintenance package ensures that your EFTPOS solution is kept up to date and safeguarded by an experienced team of support professionals. All maintenance packages provide software updates, technical memos and bulletins, as well as telephone and email based assistance.

 

If you don’t yet have a Maintenance Package with us, please contact our Support Desk during business hours on +61 3 8807 4444. We’ll be pleased to discuss your requirements and help choose which package is right for you.

  Stay up to date

  Phone & Email support

  Supported by experienced professionals

Australia's leading integrated EFTPOS solution provider

Quest 20 years

All items on this website are copyright of Quest Payment Systems Pty. Ltd. 2017. All rights reserved. All trademarks are property of their respective owners. Product specifications may be subject to change without notice.

Quest Pocket Pay is a Registered Trademark of Quest Payment Systems Pty Ltd. Quest Merchant Services is a Registered Business Name of Quest Payment Systems Pty Ltd ABN 19 100 042 475

www.questpocketpay.com.au | www.questduo.com